The GRID Program

The GRID Program

The GRID program is for end-user facilities management executives (e.g., Director of Facilities, or similar). It will be delivered by Occupiers Journal Limited , taking a fresh dynamic approach to creating new knowledge (i.e. research) and testing its application in the context of strategic FM (i.e. development), hence the name “GRID”, or Global Research Into Development.

The GRID program mission is to enhance the strategic capabilities of workplace management by sharing the challenges and best practices for aligning workplace strategy, corporate strategy, key business unit requirements, and peer functions, such as HR, IT, and corporate real estate.

GRID focuses in particular on the Chief Operating Officer’s field of vision, via business units and functions, down the line to the management of service providers and other components of the FM supply chain. The program operates through regional working groups centered in various “hubs” around the world, thus providing a blend of local and global perspectives and insights.

Objectives

  1. Make Facilities/Workplace Managers More Effective. Address the challenges managers face when tasked with coordinating HR/IT/CRE/FM to deliver alignment across corporate strategy, strategic business units, service providers and the workplace.
  2. Improve Senior Management Buy-In and Support. Communicate to senior management the business value and benefits of initiatives designed to deliver an effective workplace.
  3. Create Powerful Functional and Business Unit Relationships. Develop more productive business relationships between the central service function and strategic business units.

GRID Study #1: “Raising the Bar:  Enhancing the Strategic Role of Facilities Management”

This study was conducted by Jim Ware, PhD, and Paul Carter under the sponsorship of the Royal Institution of Chartered Surveyors (RICS). RICS  published the final report on a global basis on 1 November, 2012, in conjunction with IFMA’s World Workplace 2012.

 

Our  Perspective

 

We have a view, formed by numerous discussions with senior facilities and business executives, that Facilities Management can be more “strategic.”


By “strategic” we mean playing a leadership role in achieving close alignment between business imperatives, operational capabilities, and organizational performance. In many organizations, facilities management is not seen as making a meaningful difference to the operational effectiveness or “bottom line” results of the business — unless the business is looking to cut costs, in which case facilities management often suffers.


We believe that facilities management can, and should, be a strategic management discipline, but facilities leaders need to work on a number of multi-disciplinary relationships, across the organization, to gain the buy-in needed to provide effective workforce support. In fact, we believe that some facilities management leaders could “Raise the Bar” by managing many other infrastructure functions, in “shared enterprise support” teams, if they can more clearly articulate and communicate this broadened scope across the organization.


This inaugural project of the GRID program is designed to enable GRID Members and other study participants to become acquainted with each other, to identify critical facilities management challenges, and to focus in particular on the key relationships between FM and other key functional areas such as business unit leadership, the COO, CRE, Finance, HR, and IT.


The study addressed the following kinds of questions:

 

  • How is facilities management currently organized and governed?
  • What are the most common organizational structures and reporting relationships?
  • How well are facilities and workplace strategies aligned with the business, with financial strategies, with CRE, and with functional peers?
  • How is the facilities management function measured and managed?
  • What issues and challenges are facilities managers facing in 2012?
  • How strategic is the facilities management function in 2012? What are the barriers, if any, that prevent the facilities function from operating at a more strategic level?

A copy of the full report is available for free on the RICS website, at this link. (free registration is required to access the report).

You can also access a brief overview of the report on this site, at this link: Raising The Bar_PressRelease

Please  contact Jim Ware, Global Research Director, with any questions or comments